Privacy Policy
Effective Date: 2025-02-01 · Last Updated: 2025-02-01
Privacy Policy
This Privacy Policy explains how PrimoERP ("we," "us," or "our") collects, uses, shares, and protects information when you visit our website at primoerp.com (the "Website") or use our services.
We are committed to protecting your privacy and handling your data transparently. This policy applies to information collected through our Website, forms, email communications, and—when available—our product platform (the "Product").
By using our Website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Website or services.
- Clear and transparent data practices
- No sale of personal information
- Your rights respected globally
Information We Collect
We collect information you provide directly to us, information collected automatically when you use our Website, and information from third-party sources where applicable.
Information You Provide
Contact forms: name, email address, phone number, company name, and message content. Quote request forms: project requirements, budget range, and timeline preferences. Newsletter signup: email address only. Support emails: your email address and the content of your communications. Career applications: resume/CV, cover letter, and any additional information you choose to submit.
Automatically Collected Information
Device and browser information: browser type, operating system, device type, and screen resolution. Usage data: pages visited, time spent on pages, referring URLs, and click patterns. Network information: IP address, approximate geographic location (city/region level), and internet service provider. Cookies and similar technologies: session identifiers, preferences, and analytics data (detailed in the Cookies section).
Information from Third Parties
We may receive information about you from third-party sources, such as publicly available business information, social media platforms when you interact with our content, and analytics providers. We use this information in accordance with this Privacy Policy.
Information We Do Not Collect
PrimoERP does not currently collect payment information through our Website. If you engage us for services, payment processing is handled separately through invoicing or secure third-party payment processors, and card details are never stored on our systems.
We do not knowingly collect sensitive personal information such as health data, biometric data, religious beliefs, or government identification numbers unless specifically required for a contracted service and with your explicit consent.
Future Product: If PrimoERP launches a SaaS product, data collection practices for the Product will be governed by the applicable service agreement and any product-specific privacy terms.
How We Use Your Information
We use the information we collect for specific, legitimate business purposes. We do not sell your personal information to third parties.
- Respond to your inquiries: Process contact form submissions, quote requests, and support emails to provide you with requested information or assistance.
- Deliver our services: Fulfill contractual obligations when you engage PrimoERP for implementation, customization, or consulting services.
- Send communications: Deliver newsletters you have subscribed to, service updates, and transactional emails related to your inquiries or engagements.
- Improve our Website: Analyze usage patterns, diagnose technical issues, and optimize Website performance and user experience.
- Marketing and advertising: Deliver relevant advertisements, measure campaign effectiveness, and understand how users find and interact with our Website.
- Security and fraud prevention: Protect against unauthorized access, detect suspicious activity, and maintain the integrity of our systems.
- Legal compliance: Meet legal obligations, respond to lawful requests, and protect our rights and the rights of others.
- Evaluate candidates: Review applications submitted through our careers page and communicate with applicants about opportunities.
Advertising and Retargeting
We use advertising platforms to reach potential customers and measure the effectiveness of our marketing campaigns.
Meta Pixel allows us to show relevant ads to people who have visited our Website when they browse Facebook or Instagram. It also helps us measure conversions from our ads and build audiences of similar users.
LinkedIn Insight Tag enables us to retarget Website visitors with ads on LinkedIn, understand the professional demographics of our audience, and measure conversions from LinkedIn campaigns.
These platforms may combine information collected on our Website with information from other sources to deliver personalized advertising. We do not control the data practices of these platforms; please review their respective privacy policies for details.
Categories of Subprocessors
We use third-party service providers in the following categories to operate our Website and deliver our services. Specific vendors may change over time as we evaluate and improve our operations.
- Hosting and infrastructure: Cloud hosting providers and content delivery networks (CDNs) that store and serve our Website content.
- Analytics and monitoring: Tools that help us understand Website usage, performance, and errors.
- Advertising platforms: Services that deliver and measure advertising campaigns (Meta, LinkedIn as noted above).
- Email and communication: Providers that send transactional emails, newsletters, and support communications.
- Customer relationship management (CRM): Systems that help us manage inquiries, leads, and client relationships.
- Security and fraud prevention: Services that monitor for threats, prevent abuse, and protect our systems.
- Scheduling and collaboration: Tools that facilitate meetings, project collaboration, and internal communication.
- Payment processing (future): When applicable, secure payment processors that handle financial transactions.
- A list of specific subprocessors is available upon request by contacting [email protected]
International Data Transfers
PrimoERP operates globally, and your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer information internationally, we implement appropriate safeguards to protect your data. These may include contractual protections with our service providers, data processing agreements, and technical security measures.
By using our Website or services, you acknowledge that your information may be transferred internationally. If you have concerns about international transfers, please contact us before submitting your information.
Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention periods vary based on the type of information and how it was collected:
- Contact and quote inquiries: Retained as long as reasonably necessary to respond to your inquiry, maintain business records, and for potential future engagement. Typically retained for several years unless you request deletion.
- Newsletter subscriptions: Your email address is retained until you unsubscribe. You can unsubscribe at any time using the link in any newsletter email.
- Career applications: Resumes and application materials are retained for a reasonable period to evaluate candidates and for potential future opportunities, unless you request earlier deletion.
- Support communications: Retained as needed to resolve your inquiry and maintain support records.
- Analytics and log data: Generally retained for shorter periods (typically 14–26 months for analytics; shorter for server logs) and may be aggregated or anonymized after that period.
- Product data (future): If PrimoERP offers a SaaS product, retention of customer data within the Product will be governed by the applicable Master Service Agreement (MSA) or subscription terms.
How We Protect Your Information
We implement technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, or alteration. While no system is completely secure, we take reasonable steps to safeguard your data.
- Encryption in transit: All data transmitted between your browser and our Website is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser's address bar.
- Access controls: Access to personal information is restricted to personnel who need it to perform their job functions. We follow the principle of least privilege.
- Authentication: Administrative access to our systems requires strong authentication measures.
- Monitoring and logging: We monitor our systems for suspicious activity and maintain logs to detect and investigate potential security incidents.
- Backups: We maintain regular backups of critical data to enable recovery in case of data loss or system failure.
- Vendor security: We evaluate the security practices of our service providers and require appropriate protections in our agreements with them.
- Incident response: We have procedures in place to respond to potential security incidents, including assessment, containment, notification (where required), and remediation.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and will respond to valid requests in accordance with applicable law.
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information about you.
- Deletion: You can request that we delete your personal information, subject to certain exceptions (such as legal retention requirements).
- Portability: Where applicable, you can request a copy of your data in a structured, commonly used format.
- Restriction: You can request that we limit how we use your information in certain circumstances.
- Objection: You can object to certain processing of your information, such as direct marketing.
- Withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.
- Unsubscribe from marketing: You can unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email or by contacting us.
How to Exercise Your Rights
To exercise any of the rights described above, or to ask questions about our privacy practices, please contact us at:
Email: [email protected]
Please include enough information for us to verify your identity and understand your request. We will respond to valid requests within a reasonable timeframe, typically within 30 days. If we need additional time or information, we will let you know.
We will not discriminate against you for exercising your privacy rights.
Children's Privacy
Our Website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.
If we learn that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 16, please contact us at [email protected].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.
When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also provide additional notice, such as a banner on our Website or an email to users who have provided their contact information.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
PrimoERP
Email: [email protected]
Website: primoerp.com/contact
We take privacy concerns seriously and will work to address your inquiry promptly.
FAQ
- What personal information does PrimoERP collect?
- How does PrimoERP use cookies and tracking technologies?
- Does PrimoERP sell my personal data?
- How can I opt out of marketing emails?
- How do I request deletion of my data?
- Where is my data stored and processed?
- How long does PrimoERP retain my information?
- What security measures does PrimoERP use?
- How will I know if this policy changes?
- Who can I contact about privacy concerns?