Terms & Conditions
Effective Date: 2026-02-03
Last Updated: 2026-02-03
Overview
Terms & Conditions
These Terms & Conditions ("Terms") govern your use of the PrimoERP website and any related services, products, and content offered by PrimoERP (collectively, the "Website" and "Services").
By accessing and using primoerp.com, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or Services. We reserve the right to update these Terms at any time, and your continued use constitutes acceptance of the updated version.
Key Terms
Definitions
For clarity, the following terms are used throughout this agreement:
- Website: The PrimoERP website (primoerp.com) and all associated pages, content, and functionality.
- Services: Professional services including implementation, customization, consulting, training, data migration, integrations, and ongoing support offered by PrimoERP.
- Product: Any future software-as-a-service (SaaS) offering, application, or platform that PrimoERP may develop and offer (currently under development or planned).
- Content: All text, graphics, images, code, documentation, and other materials displayed on the Website.
- User: Any individual or entity accessing the Website or using Services.
- Submission: Any content, file, inquiry, resume, or information you provide to PrimoERP through the Website or Services.
- You/Your: Refers to the user and any organization or entity they represent.
Usage
Permitted Use
You may access and use the Website for lawful purposes only. Permitted uses include:
- Viewing Website content for personal and business evaluation.
- Submitting inquiries, quote requests, or applications.
- Subscribing to newsletters or updates where available.
- Using the Website in a manner consistent with these Terms.
Restrictions
Prohibited Use
You agree that you will not engage in any of the following prohibited activities:
- Illegal Activities: Use the Website for any unlawful purpose or in violation of applicable laws and regulations.
- Scraping & Automated Access: Harvest, scrape, crawl, or automatically extract data from the Website without authorization.
- Reverse Engineering: Attempt to decompile, disassemble, reverse engineer, or discover the Website code or underlying technology.
- Malware & Interference: Upload, transmit, or introduce malware, viruses, worms, or any harmful code that could damage or interfere with the Website.
- System Disruption: Attempt to overload, disrupt, or compromise the Website infrastructure, servers, or security.
- Impersonation: Pretend to be another person or organization, or falsely claim affiliation with PrimoERP.
- Unlawful Submissions: Submit content that is defamatory, obscene, threatening, infringing, or otherwise unlawful.
- Spam & Abuse: Send unsolicited communications, repeatedly contact PrimoERP inappropriately, or engage in harassment.
Ownership
Intellectual Property Rights
All content on the Website, including text, images, code, designs, logos, and trademarks, is owned by or licensed to PrimoERP. Unless explicitly stated otherwise, PrimoERP grants you a limited, non-exclusive, non-transferable, revocable license to view and use the Website content for personal and business evaluation purposes only.
You may not:
- Reproduce, distribute, transmit, or publicly display any Website content without written permission.
- Modify, adapt, translate, or create derivative works from the Website content.
- Reuse content on your own website, application, or marketing materials.
- Remove or alter any copyright, trademark, or proprietary notices.
Your Content
User Submissions
You may submit inquiries, contact information, files, resumes, questions, or other content ("Submissions") through the Website. By submitting content, you represent and warrant that:
- You own or have the right to submit the content.
- The content does not infringe third-party rights.
- The content is not confidential, proprietary, or protected by a non-disclosure agreement, unless we have explicitly agreed otherwise in writing.
- You grant PrimoERP a non-exclusive license to use your Submission to respond to your inquiry, provide Services, and improve our Website and Services.
External Links
Third-Party Links and Content
The Website may contain links to third-party websites, applications, or resources. PrimoERP is not responsible for the content, accuracy, security, or practices of external sites. We do not endorse third-party sites and are not liable for any damages or issues arising from your use of external links.
Use third-party sites at your own risk and review their terms and privacy policies before interacting with them.
Disclaimers
Disclaimers and Limited Warranty
The Website content is for informational purposes only and is not legal, financial, tax, or professional advice. You should consult with qualified professionals before making any business decisions based on Website content.
To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise.
- Accuracy or completeness of content (informational content is general in nature).
- Uninterrupted or error-free Website operation.
- Security or protection against unauthorized access.
- Fitness for a particular purpose or commercial success.
- Freedom from viruses or other harmful code.
Services
Services and Quote Requests
If you request a quote or proposal, please note:
- Quotes are estimates based on information provided and are not binding contracts.
- Scope, pricing, timeline, and deliverables are confirmed only through a signed written agreement (e.g., Master Service Agreement, Statement of Work, Order Form).
- Service delivery and terms are governed by the signed agreement, not by the Website Terms.
- Any Cancellation & Refund policy is set out in our separate Cancellation & Refund Policy (/cancellation-refund).
Future Product
Product and SaaS Terms (Future)
Product-specific terms will be provided upon sign-up or purchase and will supersede generic Website terms where applicable.
- Acceptable Use Policy: Users must not use the Product for unlawful or harmful purposes.
- Account Security: Users are responsible for maintaining login credentials and protecting their accounts.
- Data & Tenant Responsibilities: User data is governed by a service agreement and product-specific privacy terms.
- Usage Limits: The Product may include usage caps, rate limits, or quotas as specified in the service agreement.
- Service Level: Any uptime guarantees or SLAs will be documented in the product service agreement, not on this Website.
Payments & Refunds
Payments, Cancellations, and Refunds
The Website does not currently accept payments. Any future purchases, subscriptions, or service agreements will include separate terms.
Cancellation and Refund policies are governed by our Cancellation & Refund Policy (/cancellation-refund). Please review that page for detailed information on cancellations, refund exceptions, billing corrections, and dispute resolution.
Service-specific payment terms (invoicing, payment methods, billing cycles) are defined in the signed agreement between you and PrimoERP.
Liability
Limitation of Liability
This limitation applies even if PrimoERP has been advised of the possibility of such damages. In no case shall PrimoERP's total liability exceed the amount of fees paid by you for Services in the past 12 months, or $100 USD, whichever is greater.
Some jurisdictions do not allow the exclusion or limitation of liability, so some of these limitations may not apply to you.
- Your use or inability to use the Website or Services.
- Unauthorized access to or alteration of your data.
- Loss of profits, revenue, data, or business opportunities.
- Third-party conduct or external service disruptions.
- Errors, omissions, or inaccuracies in Website content.
Indemnity
Indemnification
- Your use or misuse of the Website or Services.
- Your violation of these Terms.
- Your violation of applicable laws or regulations.
- Your Submissions and their infringement of third-party rights.
- Your breach of a signed service agreement with PrimoERP.
Privacy
Privacy and Cookies
Your use of the Website and any data we collect is governed by our Privacy Policy (/privacy). Please review our Privacy Policy to understand our data collection, use, and protection practices.
We also use cookies and similar tracking technologies as described in our Cookie Policy (/cookie-policy).
Updates
Changes to These Terms
PrimoERP may update, modify, or amend these Terms at any time. We will notify you of material changes by updating the "Last Updated" date at the top of this page or, if necessary, by email or prominent notice on the Website.
Your continued use of the Website following the posting of changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Website.
Legal
Governing Law and Dispute Resolution
These Terms are governed by the laws applicable to PrimoERP's operations, without regard to conflicts-of-law principles.
If a dispute arises, you agree to attempt to resolve it through good-faith communication with PrimoERP at [email protected] before pursuing formal legal action. If the dispute cannot be resolved through communication, it shall be subject to the laws and courts as applicable.
Enforcement
Termination of Access
PrimoERP may terminate, suspend, or restrict your access to the Website or Services immediately, without notice or liability, if we determine that:
- You have violated these Terms.
- You have engaged in illegal or harmful activity.
- You have submitted false or misleading information.
- Continued access poses a security or operational risk.
- Termination does not limit other remedies available to PrimoERP.
Questions?
Contact Us
If you have questions about these Terms & Conditions, need clarification, or wish to report a violation, please contact us:
- Email: [email protected]
- Visit our contact page: /contact
- For privacy-related questions, see our Privacy Policy: /privacy
- For cancellation or refund questions, see our Cancellation & Refund Policy: /cancellation-refund